Privacy Policy

Privacy Policy

At Lona Interiors (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website or purchase from us.

1. Personal Information We Collect

We collect personal information to operate our business, fulfil orders, and communicate with you.

Information you provide directly

Your name, billing and delivery address, phone number, and email address
Order details, payment confirmation, and transaction history
Account details if you choose to create an account
Shopping activity such as cart contents or saved items
Messages sent to us via email, forms, or customer support

Information collected automatically

IP address, browser type, device information
Website usage data such as pages viewed and time spent
Cookies and similar tracking technologies

Information from third parties

Payment providers for secure payment processing
Delivery partners for order fulfilment
Analytics and advertising providers to help improve our services

2. How We Use Your Information

We use your personal data to:

Process and deliver your orders
Communicate with you about purchases, delivery, or support requests
Improve our website, products, and services
Send marketing communications only where you have given consent
Prevent fraud, abuse, or unauthorised access
Comply with legal and regulatory obligations

3. Marketing Communications

We will only send marketing emails or messages if you have opted in.
You can withdraw your consent at any time by using the unsubscribe link or contacting us directly.

4. Cookies

We use cookies and similar technologies to ensure our website functions properly and to understand how visitors use our site.

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

5. Sharing Your Personal Information

We may share your data with trusted third parties only when necessary, including:

Payment processors
Delivery and logistics partners
Website hosting, analytics, and technical service providers
Legal or regulatory authorities when required by law

We do not sell your personal data.

6. User Generated Content

Any reviews, comments, or content you post publicly on our website may be visible to others. We are not responsible for how third parties use publicly shared content.

7. Third Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third party sites.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

9. Data Security and Retention

We take reasonable technical and organisational measures to protect your personal data. However, no online system can be completely secure.

We retain your personal information only for as long as necessary to:

Provide our services
Meet legal and accounting requirements
Resolve disputes and enforce our agreements

10. Your Rights

Under applicable Albanian law and the GDPR, you may have the right to:

Access your personal data
Request correction of inaccurate information
Request deletion of your data
Restrict or object to processing
Withdraw consent for marketing
Request data portability

You can exercise your rights by contacting us at info@lonainteriors.com.

11. Complaints

If you are unhappy with how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Albanian Data Protection Authority.

12. International Data Transfers

If your personal data is transferred outside Albania or the European Economic Area, we ensure appropriate legal safeguards are in place, including standard contractual clauses.